Never leave a review unanswered

SnapReply drafts 3 on-brand replies to any customer review. Pick one, post it, move on.

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Customer Review

"The food was amazing but the wait time was over 45 minutes. The staff were friendly but seemed overwhelmed. Will probably come back but hope service improves."

positive

3 replies generated in 1.2s

Thank you for your kind words about our food! We sincerely apologize for the long wait — we're actively improving our service flow. Hope to see you again soon!
We're so glad you loved the meal! You're right that service speed needs work — we're on it. Your patience means the world to us. See you next time!
Thanks for the honest feedback! Great to hear the food hit the mark. We're committed to faster service. We look forward to welcoming you back!

3 replies in 1 click

Paste a review, click generate. Get three ready-to-post reply variations in under 2 seconds. No editing required — just pick the one that fits and move on.

Variation 1
Copy
Variation 2
Copy
Variation 3
Copy

Your brand voice, every time

Set your brand name, business type, and NG words once. Every reply that comes out sounds like you wrote it — not a generic chatbot.

Brand name

Sakura Ramen

Default tone

FriendlyFormalCasual

NG words (never appear in replies)

cheapdiscountsorry

API & MCP ready

Full REST API for integrating with your CRM or review management platform. MCP server available for Cursor, Windsurf, and other AI-native tools.

bash
curl -X POST /api/v1/reply \
  -H "Authorization: Bearer sr_..." \
  -d '{
    "review": "Great food, slow service",
    "tone": "friendly"
  }'

// Response
{
  "replies": ["Reply 1", "Reply 2", "Reply 3"],
  "sentiment": "positive"
}

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  • 10 replies/month
  • 3 variations per reply
  • All tone options
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